PRIVACY POLICY
Fur & Flutter LLC (together with its affiliates, “Fur & Flutter”) endeavors to protect data that directly or indirectly relates to you (“personal information”). This Privacy Policy informs you about our practices regarding the treatment of information we collect from you online (e.g., through our website) and offline (e.g., through customer support channels, our retail locations, and in-person promotional activities). It outlines the types of information we may collect, how that information is used, with whom we share it, and how you can opt-out of certain uses or correct your information.
In this Privacy Policy, references to “us,” “we,” or “ourselves” refer to Fur & Flutter LLC and the particular entity with which you have a relationship. References to “you,” “your,” and “yourself” refer to you as an individual who has a relationship with us or is in contact with us.
We process personal information for our legitimate purposes, including running our business, complying with applicable laws, and protecting our website, our business, our customers, and any individuals who use our services or transact with us. We also process personal information as necessary to enter into or perform under a contract with you or another party for your benefit. Additionally, some processing of your personal information may require your consent (e.g., if you enter a sweepstakes or promotional event). If consent is the basis for our processing, we will request it at the time we collect such personal information.
If you have any questions about our privacy policies, please contact us at info@furandflutter.com or call us at (702) 758-3729. By providing your personal information to Fur & Flutter LLC, you signify your acceptance of the Terms of Use and agree that Fur & Flutter LLC may collect, use, and disclose your personal information as described herein.
- Scope
This Privacy Policy applies to everyone who interacts with us as a customer who has purchased any of our products or services (whether in-store or online), a user of any apps we provide, anyone who signs up to receive marketing materials from us, anyone who enters our promotions or competitions, anyone who applies to attend our events, or who interacts with us on social media, as well as other online or offline offerings (collectively referred to as the “Services”). Since this Privacy Policy covers a range of individuals and various types of relationships and interactions with us, not all aspects may apply to you. - Information We Collect
A. Personal Information. The types of personal information we collect (either directly from you or from third-party sources) and our privacy practices depend on the nature of your relationship with Fur & Flutter LLC and the requirements of applicable law. Below is more information on how we collect personal information and how we use it.
B. Types of Personal Information. Fur & Flutter LLC collects personal information from current, prospective, and former customers, visitors, and guests (collectively “Individuals”) through the following channels:
a. Information Provided Directly to Us: When you use our Services, contact us directly, or engage in activities such as registering for an account, placing an order, or signing up for emails about our products and services, we may collect a range of personal information, including:
● Personal contact details, such as your name, email address, physical address (billing and delivery), and phone number(s).
● Payment information, such as credit card numbers, billing addresses, and other related information required to complete a purchase (collectively referred to as “Financial Information”).
b. Communications: We may collect personal information such as your email address, phone number, or mailing address when you request information about our Services, visit our retail locations, register for communications, participate in promotions, or otherwise engage with us. Where permitted by law, we may also record and store customer support calls for training and quality purposes.
c. Surveys and Reviews: We (or third parties acting on our behalf) may contact you to participate in research, surveys, or beta testing, or to provide reviews and testimonials. Participation is voluntary, and the information you provide may be used to improve our products and Services in accordance with this Privacy Policy.
d. Sweepstakes and Contests: If we run a sweepstakes or contest, we may ask for contact information (e.g., a phone number or email address) or other personal information. Your contact information may be used to notify you about the sweepstakes or contest and, where permitted by law, for other promotional and marketing purposes. You may have the option to opt out of communications not related to prize awarding.
e. Public Posts: We may offer publicly accessible blogs, social media pages, product review pages, or similar forums. Please be aware that information disclosed in public areas of our Services or third-party sites is considered “public” and is not subject to the privacy protections of this Privacy Policy.
f. Information from Third Parties: We may receive information about you from third-party services and organizations (e.g., credit reporting agencies) to supplement the information you provide. This helps us enhance our ability to communicate about our products and Services.
g. Automated Data: We may collect certain information automatically through our Services and other technical methods, including your IP address, cookie identifiers, mobile carrier, device identifiers, browser type and language, geolocation information, hardware type, operating system, Internet service provider, pages visited before and after using our Services, in-store activity (e.g., through security monitoring), date and time of visits, time spent on pages, links clicked, and other actions taken within our Services.
Please note that if you visit one of our stores, we may collect personal data that may be linked to information collected online or through email and marketing campaigns.
By providing personally identifiable information to us, we can perform various business functions, including fulfilling requests for products, services, or information you have requested.
Transactional Purposes. Fur & Flutter LLC processes personal information to fulfill requests
for products, services, or information, including to:
a. Respond to questions, comments, and
other requests;
b. Provide access to certain features of our Services;
c. Personalize product recommendations;
d. Communicate with you about logistical matters, including product deliveries and shipping;
e. Conduct internal research and development;
f. Review and respond to requests for customer support;
g. Allow you to register for online profiles or in-person events.
Administrative Purposes. Fur & Flutter LLC processes personal information for administrative
purposes, including to:
a. Measure interest in our products and Services;
b. Develop new products and Services;
c. Ensure quality control;
d. Send emails or text messages to verify your account and for informational purposes, such as account management and delivery updates;
e. Process payments for products or services purchased;
f. Process applications and transactions;
g. Prevent potentially prohibited or illegal activities;
h. Maintain and administer our Services;
i. Enforce our Terms of Service.
Marketing. Fur & Flutter LLC processes personal information to provide you with marketing
materials that may be of interest, including:
a. Notifying you about offers, products, and Services that may interest you;
b. Other purposes disclosed when you provide personal information;
c. Otherwise with your consent. You may contact us at any time to opt out of the use of your personal information for marketing purposes, as detailed in Section 6.
Research and Development. Fur & Flutter LLC processes personal information, either alone or in aggregate with information from other sources, to improve our existing products and Services or to develop new offerings. We may conduct research (online and offline) through surveys, which could be administered by third-party service providers on our behalf. Participation is voluntary, and the information collected will be used for research and reporting to better serve Individuals and evaluate the effectiveness of our Services and communications.
Direct Mail, Email, and Outbound Telemarketing. Individuals who provide us with personal information or whose information we obtain from third parties may receive periodic emails, newsletters, mailings, text messages, or phone calls regarding our products, services, or special offers that may be of interest. You can decline these communications at no cost by following the instructions in Section 6.
Anonymous and Aggregated Information. Fur & Flutter LLC may use personal information and other data to create anonymized and aggregated information, such as de-identified demographic data or device information. This aggregated information is used for various functions, including measuring interest in our Services. Anonymized or aggregated information is not considered personal information and is therefore not subject to this Privacy Policy.
Shared Content. We may offer features that allow you to share content with friends or colleagues, such as inviting someone to use our Services or purchase products.
Other. Fur & Flutter LLC may also process personal information for legitimate interests, such as fraud protection, compliance with legal obligations, or other purposes disclosed to you at the time you provide personal information or with your consent. - How We Use Your Information
By providing personally identifiable information to us, we can perform various business functions, including fulfilling requests for products, services, or information you have requested.
Transactional Purposes. Fur & Flutter LLC processes personal information to fulfill requests for products, services, or information, including to:
a. Respond to questions, comments, and
other requests;
b. Provide access to certain features of our Services;
c. Personalize product recommendations;
d. Communicate with you about logistical matters, including product deliveries and shipping;
e. Conduct internal research and development;
f. Review and respond to requests for customer support;
g. Allow you to register for online profiles or in-person events.
Administrative Purposes. Fur & Flutter LLC processes personal information for administrative purposes, including to:
a. Measure interest in our products and Services;
b. Develop new products and Services;
c. Ensure quality control;
d. Send emails or text messages to verify your account and for informational purposes, such as account management and delivery updates;
e. Process payments for products or services purchased;
f. Process applications and transactions;
g. Prevent potentially prohibited or illegal activities;
h. Maintain and administer our Services;
i. Enforce our Terms of Service.
Marketing. Fur & Flutter LLC processes personal information to provide you with marketing materials that may be of interest, including:
a. Notifying you about offers, products, and Services that may interest you;
b. Other purposes disclosed when you provide personal information;
c. Otherwise with your consent. You may contact us at any time to opt out of the use of your personal information for marketing purposes, as detailed in Section 6.
Research and Development. Fur & Flutter LLC processes personal information, either alone or in aggregate with information from other sources, to improve our existing products and Services or to develop new offerings. We may conduct research (online and offline) through surveys, which could be administered by third-party service providers on our behalf. Participation is voluntary, and the information collected will be used for research and reporting to better serve Individuals and evaluate the effectiveness of our Services and communications.
Direct Mail, Email, and Outbound Telemarketing. Individuals who provide us with personal information or whose information we obtain from third parties may receive periodic emails, newsletters, mailings, text messages, or phone calls regarding our products, services, or special offers that may be of interest. You can decline these communications at no cost by following the instructions in Section 6.
Anonymous and Aggregated Information. Fur & Flutter LLC may use personal information and other data to create anonymized and aggregated information, such as de-identified demographic data or device information. This aggregated information is used for various functions, including measuring interest in our Services. Anonymized or aggregated information is not considered personal information and is therefore not subject to this Privacy Policy.
Shared Content. We may offer features that allow you to share content with friends or colleagues, such as inviting someone to use our Services or purchase products.
Other. Fur & Flutter LLC may also process personal information for legitimate interests, such as fraud protection, compliance with legal obligations, or other purposes disclosed to you at the time you provide personal information or with your consent. - Cookies, Pixels, and Similar Technologies
We (along with third parties that provide content, advertising, or other functionalities on our Services) may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. These Technologies are small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record information whenever you visit or interact with our website, services, applications, messaging, and tools, helping us recognize you across devices. For more information about the individual cookies we use and their purposes, please visit our website.
Our uses of these Technologies fall into the following general categories:
a. Operational. We may use Technologies that are necessary for the operation of our Services. This includes Technologies that allow you to access our websites, services, applications, and tools; identify irregular site behavior; prevent fraudulent activity; improve security; and utilize functions such as shopping carts and saved searches.
b. Performance-Related. We may use Technologies to assess the performance of our Services. This includes analytic practices to help us understand how visitors use our Services, determine whether you have interacted with our messaging, assess whether you have viewed an item or link, and improve our website content, applications, services, or tools.
c. Functionality-Related. We may use Technologies to offer enhanced functionality when accessing or using our Services. This may involve recognizing you when you sign into the Service, keeping track of your preferences, interests, or past items viewed, and enhancing content presentation.
d. Advertising-Related. We may use first-party or third-party cookies and web beacons to deliver relevant content, including advertisements that match your interests, on our Services or third-party sites. This includes using Technologies to understand the effectiveness of advertisements and content delivered to you, such as whether you have clicked on an advertisement. We may also engage third parties to serve targeted advertisements to individuals similar to our customer base (e.g., by uploading a hashed customer list to advertising platforms) or incorporating pixels from third parties on our site. Even if you disable certain cookies, advertisements may still be displayed to you through these third-party channels. If you would like to opt out of the Technologies we employ, you may do so by blocking, deleting, or disabling them as your browser or device permits. Please see Section 6 for additional opt-out options. Please note that blocking, deleting, or disabling these Technologies may affect the functionality of our Services and prevent you from accessing certain features. - How We Share Your Information
We share information collected through our Services with the following categories of parties:
a. Vendors and Service Providers. We may share any information we receive with vendors and service providers. The types of service providers we entrust with personal information include those for:
(i) order fulfillment and warehousing;
(ii) web hosting, analytics, and related services;
(iii) payment processing, fraud protection, and credit risk reduction;
(iv) customer service activities such as inquiries and shipping;
(v) other services necessary for the operation of our Services. Fur & Flutter’s policy is to execute appropriate contracts with service providers that prohibit them from using or sharing personal information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements and this Privacy Policy.
b. Business Partners. We may share personal information with our business partners and affiliates for internal business purposes or to provide you with a product or service that you have requested. We may also provide personal information to partners with whom we jointly offer products or services or whose products or services may be of interest to you. In such cases, our partner’s name will appear alongside Fur & Flutter LLC.
c. Marketing. We may allow third-party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities on our Services (e.g., your IP address, pages visited, time of day). We may share de-identified information as well as selected personal information (such as demographic data and past purchase history) with third-party advertising partners. These partners may use this information for delivering targeted advertisements when you visit non-Fur & Flutter websites. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.”
d. Professional Advisors. We share personal data with our legal, financial, insurance, and other advisors in connection with corporate transactions or the management of all or part of our business or operations.
e. Legal Disclosure / Law Enforcement. We may access, preserve, and disclose your personal information, account information, and content if we believe it is required or appropriate:
(i) to comply with law enforcement or national security requests and legal processes, such as court orders or subpoenas;
(ii) to respond to your requests;
(iii) to protect your, our, or others’ rights, property, or safety;
(iv) to enforce our policies or contracts;
(v) to collect amounts owed to us;
(vi) to comply with records retention policies;
(vii) when we believe disclosure is necessary to prevent physical harm or financial loss, or in connection with investigations of suspected illegal activity;
(viii) if we believe access or disclosure is otherwise necessary or advisable. Additionally, server logs may be reviewed for security purposes, and IP address data may be shared with law enforcement to assist in identifying users involved in unauthorized activities.
f. Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. In such cases, Fur & Flutter LLC will endeavor to direct the transferee to use personal information in a manner consistent with the Privacy Policy in effect at the time the information was collected. - Managing Your Personal Information / Changing Marketing Preferences
We want to communicate with you only if you wish to hear from us. You have the right to object to and opt-out of certain uses and disclosures of your personal information. Where you have consented to Fur & Flutter’s processing of your personal information, you may withdraw that consent at any time by contacting us at info@furandflutter.com. Please note that even if you opt-out, we may still collect and use non-personal information regarding your activities on our Services and information from advertisements on third-party websites for non-interest-based advertising purposes, such as assessing the effectiveness of those advertisements.
a. Email. You can unsubscribe from email, text, and phone communications at any time. If you would like to opt-out of receiving marketing via email, click the unsubscribe link in the footer of our marketing emails. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Fur & Flutter LLC will continue to send you non-promotional service emails concerning your account, such as those relating to upgrades, billing information, and other account-related matters.
b. Direct Mail. To opt-out of receiving communication via postal mail, please contact us at info@furandflutter.com or call customer service at (702) 758-3729. To learn more about your rights as a consumer and to reduce national advertising mail, you can visit the Direct Marketing Association at http://www.dmachoice.org.
c. Account. You may review, update, or modify your account information at any time by logging into your Fur & Flutter account. You can also deactivate or delete your account by emailing us at info@furandflutter.com.
d. “Do Not Track.” Do Not Track (DNT) is a privacy preference that users can set in certain web browsers to inform websites that they do not want certain information about their visits collected over time. We do not override these settings, but accessing certain content or features of our Services may require you to provide some personal information. If you choose not to provide this information or use privacy features, you may be unable to access specific content or benefits of the Services.
e. Cookies and Similar Technologies. You can stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Note that cookie-based opt-outs may not work on mobile devices, but many mobile users can opt-out of certain advertisements via their device settings. You can learn more about targeted advertising and opt-out options through resources like www.networkadvertising.org, www.youronlinechoices.eu, and www.aboutads.info choices. You can also opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout. Please remember that cookie based opt-outs must be performed on each device and browser.
f. Rights of Access, Rectification, Erasure, and Restriction. Where permitted by applicable law, you may inquire whether Fur & Flutter LLC is processing your personal information, request access to it, and ask us to correct, amend, or delete your personal information if it is inaccurate or has been processed in violation of your rights. To make such a request, please email us at info@furandflutter.com and include your full name, email address associated with your account, and a detailed description of your request. We will process requests in accordance with local laws. Although we will make reasonable efforts to provide access, there may be instances where we cannot, including situations involving legal privilege, privacy rights of others, or commercially proprietary information. If access is restricted, we will provide an explanation and a contact point for further inquiries. To protect your privacy, we will take reasonable steps to verify your identity before granting access to or making changes to your personal information. - Security & Retention
The security of your personally identifiable information is important to us at Fur & Flutter. We are committed to handling this information with care. We implement physical, electronic, and procedural safeguards to protect your personally identifiable information. This includes using secure socket layer (SSL) technology to secure your payment information and encrypting yourpersonally identifiable information when transmitted over the Internet.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. By using our Services or providing personal information to us, you consent to receive electronic communications regarding security, privacy, and administrative matters related to your use of our Services. If we become aware of a security breach, we will attempt to notify you electronically, either by posting a notice on our Services or sending you an email. You may have a legal right to receive this notice in writing.
We retain personal information as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purposes for which it was collected, to provide our Services, to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business interests, enforce our agreements, and comply with applicable laws. When we no longer need to retain your personal information for these purposes, we will destroy, erase, or de-identify it in accordance with our data retention policies and applicable laws. However, legal requirements may necessitate retaining some or all of your personal information for a longer period than we would typically hold it. - Children’s Privacy
Our Services are not directed to children under the age of 13. Additionally, you may not use our Services if you do not meet the minimum age requirement applicable in your jurisdiction. We do not knowingly collect personal information from children under the age of 13.
If you become aware that your child has provided us with personal information without your consent, please notify us at info@furandflutter.com. If we learn that we have collected personal information from a child under the age of 13 (or under the age of 16 in certain jurisdictions, such as EU member countries), we will take steps to delete that information from our records as soon as possible and terminate the child’s account unless we obtain verifiable parental consent. - California Residents
California law requires us to disclose certain information related to our privacy practices as follows:
A. WHAT PERSONAL INFORMATION WE COLLECT
The table below outlines the categories of personal information we have collected over the past 12 months, along with examples for each category:
Category – Examples of Personal Information
Identifiers – Name, email address, billing address, shipping address, phone number
Commercial Information – Purchase history
Geolocation Data – IP address, billing address, shipping address
Internet or Other Electronic Network Activity – Cookie identifiers, mobile carrier, browser type and language, pages visited, time spent, etc.
Financial Information – Payment information (e.g., credit card number)
Audio, Electronic, Visual Information – Recordings of customer support calls
Inferences – Preferences, demographic and psychographic inferences
The sources of personal information include information you provide directly, data from third-party partners, and information we generate internally. For more details, see Section 2.
B. HOW WE USE PERSONAL INFORMATION
For details on how we use your personal information, please see Section 3 of this Privacy Policy.
C. WHAT PERSONAL INFORMATION WE SHARE
For information on how we share personal information, please see Section 5. In the last 12 months, we have disclosed all categories of personal information described in Section 2 for business purposes. For example, we may share your IP address with service providers for crash monitoring and site optimization. California residents have the right to opt out of disclosures of personal information shared with third parties for valuable consideration. While the definition of “sale” under California law is not entirely clear, we currently do not “sell” your information as we understand it.
D. YOUR RIGHTS
As a California resident, you have the following rights:
1. Right to Access Personal Information: You may request specific pieces of personal information we have collected in the past 12 months.
2. Right to Data Portability: You may request a copy of your electronic personal information in a readily usable format.
3. Right to Know: You may request information regarding the categories of personal information collected, sources of collection, purposes of use, categories of third parties we’ve shared with, and categories disclosed for business purposes.
4. Right to Deletion: You may request deletion of your personal information. We will make commercially reasonable efforts to honor your request, though we may need to retain certain information for legitimate business purposes or to comply with the law.
5. Right to Opt-Out of Certain Sharing: You may direct us to stop disclosing your personal information to third parties for monetary or other valuable consideration. To opt out of interest-based advertising, follow the instructions in the “Cookies and Similar Technologies” section above.
You may exercise these rights without fear of being denied goods or services. If you would like to exercise any rights, please complete this form or call us at +1-888-963-8944. Please note that California law requires us to verify requests regarding certain rights. We may ask for specific information to confirm your identity.
Additionally, under California’s “Shine the Light” law, residents have the right to request a list of third parties to whom we have disclosed personal information for direct marketing purposes in the prior calendar year, as well as the types of information shared. To exercise this right, please use the contact information provided in this section. - Additional Topics
A. Payment Processors
When you make purchases through our Services, payments are processed by third-party payment processors. These third parties may collect certain financial information from you, such as your name, email address, billing address, and other payment details. The use and storage of your financial information are governed by the terms, conditions, and privacy policies of these third-party processors. If you apply for financing through our partners, you may need to provide additional information, which will also be subject to the financing partner’s policies. Our handling of any financial information we process on your behalf is governed by this Privacy Policy. For more details about our third-party payment processors and financing partners, please email privacy@furandflutter.com.
B. International Data Transfers
By providing your personal information to Fur & Flutter, you consent to its transfer, processing, and storage in various locations worldwide, including the United States and the European Union. This may involve storage on our servers, the servers of our affiliates, or those of our service providers. Your information may be subject to the laws of the jurisdictions in which it is processed.
C. Third-Party Sites and Services
Our Services may contain links to other websites, and those websites may link back to us. We do not control these external sites and do not endorse their content or privacy practices. We encourage you to read the privacy policies of any website or application you interact with. Fur & Flutter is not responsible for the privacy practices or content of third-party websites. It is your responsibility to review and understand their privacy policies and practices regarding the use of cookies and data collection. - Updating this Privacy Policy
We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. Please check this page periodically for updates. Your continued use of our Services following the posting of changes will be considered your consent to those changes. If we believe that the security of your personal information may have been compromised, we will notify you accordingly.
Questions or Concerns
If you have any feedback, questions, or concerns regarding our privacy practices, please contact us at info@furandflutter.com with the subject “privacy”. We will do our best to address your concerns.
If you reside outside the United States, you may have the right to raise any complaints or concerns about our compliance with this Privacy Policy with the appropriate supervisory authority in your country.
Last Updated: 09/22/2024