FREQUENTLY ASKED QUESTIONS (F.A.Q.s)
Fur & Flutter is a hybrid consignment partnership with top pet brands across the USA, offering a unique marketing platform and a premium monthly pet subscription box. Our subscription boxes feature themed collections of pet products, while we also support green initiatives, animal welfare, and organize events and activities for pet owners and enthusiasts.
Each Fur & Flutter subscription box is carefully curated with a mix of high-quality pet products, including toys, treats, accessories, grooming essentials, and more. The items are selected from various premium brands, ensuring that every box offers variety and excitement, with a special theme for each month to keep things fresh for you and your pet.
Our subscription plans are flexible, offering options for monthly, quarterly, or annual deliveries. Prices may vary depending on the length of the subscription and any special promotions we offer. You can always find the latest pricing details on our website or by contacting our customer support team.
We ship nationwide across the United States. Our boxes are packaged with care to ensure your pet’s goodies arrive safely. All shipments are tracked, and you will receive tracking information once your box has been dispatched.
Fur & Flutter subscription boxes ship at the beginning of each month. Depending on your location, delivery typically takes 3-7 business days. You will receive a shipping confirmation email with tracking details once your box is on its way.
We want you and your pet to be thrilled with every Fur & Flutter box. If you’re unsatisfied with an item or have any issues, please contact our support team within 7 days of receiving your box. Due to the nature of our subscription model, we do not offer returns, but we are happy to provide replacements or credit for any defective or damaged items.
If you have any questions or concerns, our customer service team is here to help! You can reach us by email at support@furandflutter.com or through the live chat option on our website. We aim to respond to all inquiries within 24-48 hours.
Fur & Flutter accepts all major credit cards (Visa, MasterCard, American Express) as well as PayPal. Our payment system is secure, and your details are always protected.